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FAQ

I need to change my order or change my address. How can I do that?

Unfortunately our orders process very quickly once they've been submitted, so we are unable to make any changes. Please contact our customer service team at [email protected] or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT. We're happy to assist you in any way that we can.

I'm having trouble placing my order. What's wrong?

We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us at [email protected] or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT.


My order arrived damaged. Please help.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip [email protected] so we can assist in replacing your item.

If you require further assistance, feel free to call us at or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT,  We're happy to assist in any way that we can.

 
How do I return product?

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, due to hygiene purposes, we cannot take returns on opened (Lid opened) products and unfortunately we are not able to accept exchanges of products at this time.

If you wish to return a product, please do so within 7 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

Only items purchased on ZAWARA.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on ZAWARA.com cannot be returned or exchanged at retailers that sell ZAWARA® Cosmetics.

All returns should be mailed to:


ZAWARA MEGASTORE

NO.13,JLN PLUMBUM P7/P,
SHAH ALAM,40000
SHAH ALAM
SELANGOR,DARUL EHSAN


Reach Us at:
Hotline – +6019-994 9555


Email Us at:
info[email protected]

Please include a copy of the original order confirmation in the package.


How do I find out the status of my order?

To find out the status of your order, you could enter your tracking number at www.zawara.com/track

You could also contact us at [email protected] or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT. We're happy to assist you in any way that we can.

My package was lost.

If your package was lost and did not arrive, please contact our customer service team at [email protected] or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT. We're happy to assist you in any way that we can.

 

I've entered an invalid email address, what do I do?

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please email [email protected] or call us at +6019-9949555, Monday through Saturday between the hours of 10am and 6pm MYT. We're happy to assist you in any way that we can.

 

Where do you ship?

We currently ship to locations worldwide, except for the following countries:

Israel

Democratic People's Republic of

Korea, (North Korea)


I live internationally. Will I have to pay duties?

We ship to lots of places around the world – just select your country at checkout. For more information on where we ship, please see our FAQ

While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country's customs department upon arrival. When ordering from ZAWARA.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. ZAWARA® does not collect duties and taxes, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.


Why was I charged sales tax?

We absorb all GST charged.


What payment options do you accept?

ZAWARA.com accepts Pay pal, American Express, MasterCard and Visa as well as Malaysia's internet banking.


Do you offer Gift Cards?

We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.


Can I gift wrap my order?

We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.


I love your products, but I'm unsure of the shade that will fit me best.

Please email [email protected] to request a shade recommendation. We're happy to help you find the shade that would suit you best.


How do I find out when a product I want is back in stock?

Our online inventory of products is constantly being updated and replenished. We invite you to check our website on a regular basis to view our in stock items. We also suggest that you join our email list—subscribers find out first when items are back in stock, CLICK HERE to subscribe now.


I'm interested to join ZAWARA Dropship or agent, How do I join?

To find out more about our ZAWARA Dropship/Agent program, please CLICK HERE

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